it's fri again & i just got home from classes...
well... next week is a really packed day which i dun get to eat any home-cooked food....
mon dinner with colleagues.. they choose mon cos i got something on all the other days, so nice of them!!
tues & thurs as usual, lesson @ JCS but it's the last day already...
Wed, started a new handicraft lesson to learn somethings... hee...
fri still got shida sensei's lesson but will end in another 2 more wks...
sat work as usual & i also started a handicraft lesson...
so.. that's mean my only off day is sunday... wahaha... some say gd some said otherwise.. depends on how u look @ it wor..
tml buying breakfast for 8ppls... haha, excluding me... ohoho.. cos i wan the mac monopoly thingy.... my order for maplesyrup & young baby arrived.... will be collecting on sun... oops... almost forgot... hmmm....
time for surfing then bedtime... **sis still not home... heee..
just recovered...
recently, i feel that i had more time after not playing facebook... ohohoho, wahahaha
on wed, after work, dad called me while i was on my way home to infm that he will be going out & mummy is going out too... so plainly to say, no dinner!! i then called sis & she said she was meeting her fren too... so sianz... i then brought chicken rice back.. plus to realise that the right ear of my dog, was infected!! thinking to take mc tml so that i can bring it to the vet while i ask around which is a better vet...
on the next day, i then had food poisoning due to chicken rice that i eat yst... kept vomitting & diarrhoe... so bad sia... i had to take bus to clinic then doc gave me one day mc + med... after coming back, no mood to eat cos still throwing up.. then my mum & me took doc to vet & we took cab... cos i really cannot tahan... then halfway when doc teaching how to wash the ear, my stomach pain again so i went tol tol... u know la... wahaha
After came back from vet, i just leave my dog aside & went to slp... slept like no day no night... i onli rmb that i took med twice.. in the evening ate porridge but still throw up, so i missed one lesson for the whole of my prep lesson!
Friday morning, then feel giddy & hungry but still dare not eat cos even when drink also feel like vomitting, so went see doc & mc again. this time doc gave stronger med.. after i came back, took med, i no longer throw up but this time went tol again.. so i called the clinic & they ask me to go back & take another med.. so i went back at 11+am to take & came back eat... this time better le.. so at night i went for shida sensei's lesson...
this morning went back to work le... some cases that are outstanding for the past 2 days just cleared today.... other than that, still got some new one, of cos.. so sianz.. just a cycle everyday... then after that, met one of my agent's sister & she intro me one product to slim down one... looks not bad, but v exp.... it is made from vegetables & fruits.. so i decided to take 2 box try first... 1 box for 1 wk... & cost $73+/box sia!! burned a hole in my pocket... but hoping that it can really help to slim me down....
on wed, after work, dad called me while i was on my way home to infm that he will be going out & mummy is going out too... so plainly to say, no dinner!! i then called sis & she said she was meeting her fren too... so sianz... i then brought chicken rice back.. plus to realise that the right ear of my dog, was infected!! thinking to take mc tml so that i can bring it to the vet while i ask around which is a better vet...
on the next day, i then had food poisoning due to chicken rice that i eat yst... kept vomitting & diarrhoe... so bad sia... i had to take bus to clinic then doc gave me one day mc + med... after coming back, no mood to eat cos still throwing up.. then my mum & me took doc to vet & we took cab... cos i really cannot tahan... then halfway when doc teaching how to wash the ear, my stomach pain again so i went tol tol... u know la... wahaha
After came back from vet, i just leave my dog aside & went to slp... slept like no day no night... i onli rmb that i took med twice.. in the evening ate porridge but still throw up, so i missed one lesson for the whole of my prep lesson!
Friday morning, then feel giddy & hungry but still dare not eat cos even when drink also feel like vomitting, so went see doc & mc again. this time doc gave stronger med.. after i came back, took med, i no longer throw up but this time went tol again.. so i called the clinic & they ask me to go back & take another med.. so i went back at 11+am to take & came back eat... this time better le.. so at night i went for shida sensei's lesson...
this morning went back to work le... some cases that are outstanding for the past 2 days just cleared today.... other than that, still got some new one, of cos.. so sianz.. just a cycle everyday... then after that, met one of my agent's sister & she intro me one product to slim down one... looks not bad, but v exp.... it is made from vegetables & fruits.. so i decided to take 2 box try first... 1 box for 1 wk... & cost $73+/box sia!! burned a hole in my pocket... but hoping that it can really help to slim me down....
lost in the woods...
taking some time out to blog... i know i will not be so busy if i can give up playing my games in facebook... but i really cutted down a lot already... haha.... excuses...
next up, was really pissed with few of my fren that they went to use hack to play the cafe world...! why do u use hack? i really lost interest in it now that so many ppl r using hack to play these game... as much as i would like to lvl faster, i do not agree to using these hack...
on top of that, i am now planning to leave my current co in abt 8.5mths... was thinking if i should join jen with her call centre or should i apply for teaching or maybe PA? i m still considering...... cos i dunno if i am suited for teaching.... plus teaching i will get training but still get pay for like next 1yr or so... trying to locate more pri teachers who i can ask for more opinions... pls tell me if u know any..
JLPT4 is coming in abt next 1 more mth to go... & i feel that i have so many things yet to study... who can help me...
have a feeling that my stress lvl is going up... dunno if it is becos of myself, my own thinking, that's y i am feeling this way...
gonna stop gaming & blogging for some time... oh ya.. just spend arb $300 on my new clothes from young baby & maplesyrup... just sent in orders yst... hope they are not OOS.... *pray hard*
next up, was really pissed with few of my fren that they went to use hack to play the cafe world...! why do u use hack? i really lost interest in it now that so many ppl r using hack to play these game... as much as i would like to lvl faster, i do not agree to using these hack...
on top of that, i am now planning to leave my current co in abt 8.5mths... was thinking if i should join jen with her call centre or should i apply for teaching or maybe PA? i m still considering...... cos i dunno if i am suited for teaching.... plus teaching i will get training but still get pay for like next 1yr or so... trying to locate more pri teachers who i can ask for more opinions... pls tell me if u know any..
JLPT4 is coming in abt next 1 more mth to go... & i feel that i have so many things yet to study... who can help me...
have a feeling that my stress lvl is going up... dunno if it is becos of myself, my own thinking, that's y i am feeling this way...
gonna stop gaming & blogging for some time... oh ya.. just spend arb $300 on my new clothes from young baby & maplesyrup... just sent in orders yst... hope they are not OOS.... *pray hard*
Dispute that i agree with cust...
today one cust called up, i thought of nothing at first... but after that.. somethings serious was being brought up... somewat i feel that this is a service failure of my co. but seriously, no one, even the manager does not seems bother...! why?? not my manager, cos he was away.. i believe if he was there he would agree with me, although we cannot say that to cust... but obviously my TL wasn't doing anything...
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Me: Good afternoon, xxx. this is likeng, how may i assist u?
Cust: u r lee keng rite?
me: yes, mdm. how may i address u?
cust: u can call me prof cxxx. i wish to check with u on this ac, i wan to check on the money.
me: alright, may i have the ac no pls.
cust: sure, it's xxx & xxx.
me: may i put u on hold while i do a check pls?
cust: sure.
time passes, retrieving info....
me: thank you for holding on...
cust: yes, no worries
me: regarding 1st ac xxx, refund is in progress already...
cust: then, 2nd i wan to check on the status of the other closing ac.
me: may i have the ac no pls.
cust: yes, xxx. i wan to feedback that this error is made by ur co. i wan to close my ac on xxxday but ur co delayed it by 2 days. why is that so? On top of that, there is no apology letter.
me: **looking at so many emails from cust, blur** i need to do a check before i can infm u.. may i have ur ctc no?
cust: xxxxxxxxx. pls call me asap k.. i will wait for ur call.
me: yes, mdm. thank you for calling xxx. good bye.
after that, did a check & realised that due to new ac so the old ac was then changed to 2 days later. but processing dept did not realised that old ac holder did asked for termination, then proceeded to change as per new ac request. Then, cust email in to infm us to change back. later corr arrg for xpress yst so that ac was closed.
**highlight case to TL but she then ask me to email to corr. after that, she reverted that a reply will be sent to cust. that's it.
called back cust, then she started to question me, who i think is right. i just keep avoiding the question. but deep in my heart, i really feel sorry for her, & all i can do is say sorry. thereafter i proceed to infm her that a written reply will be send. though she noted, she still highlight the pointers that we should take note. plus asking to speak to rel dept & revert.
infm TL, was told to email again. then i send the email. after that, that corr manager called my TL & said he was angry with my reply just for the fact that i indicated, "She would like us to learn from this lesson."
*****WTH? WAT IS MY TL DOING? I AM JUST QUOTING WAT CUST SAID! WHY DIDN'T U EXPLAIN?
after that, before i headed home, i called cust again to apology & infm reply will be send. according to my TL, it will be vetted by my DD. fancy a DD need to do this?
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hopefully, tmr will be a better day & this case will end. else, if i kana kai dao then too bad lor.... bonus also fly away......
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Me: Good afternoon, xxx. this is likeng, how may i assist u?
Cust: u r lee keng rite?
me: yes, mdm. how may i address u?
cust: u can call me prof cxxx. i wish to check with u on this ac, i wan to check on the money.
me: alright, may i have the ac no pls.
cust: sure, it's xxx & xxx.
me: may i put u on hold while i do a check pls?
cust: sure.
time passes, retrieving info....
me: thank you for holding on...
cust: yes, no worries
me: regarding 1st ac xxx, refund is in progress already...
cust: then, 2nd i wan to check on the status of the other closing ac.
me: may i have the ac no pls.
cust: yes, xxx. i wan to feedback that this error is made by ur co. i wan to close my ac on xxxday but ur co delayed it by 2 days. why is that so? On top of that, there is no apology letter.
me: **looking at so many emails from cust, blur** i need to do a check before i can infm u.. may i have ur ctc no?
cust: xxxxxxxxx. pls call me asap k.. i will wait for ur call.
me: yes, mdm. thank you for calling xxx. good bye.
after that, did a check & realised that due to new ac so the old ac was then changed to 2 days later. but processing dept did not realised that old ac holder did asked for termination, then proceeded to change as per new ac request. Then, cust email in to infm us to change back. later corr arrg for xpress yst so that ac was closed.
**highlight case to TL but she then ask me to email to corr. after that, she reverted that a reply will be sent to cust. that's it.
called back cust, then she started to question me, who i think is right. i just keep avoiding the question. but deep in my heart, i really feel sorry for her, & all i can do is say sorry. thereafter i proceed to infm her that a written reply will be send. though she noted, she still highlight the pointers that we should take note. plus asking to speak to rel dept & revert.
infm TL, was told to email again. then i send the email. after that, that corr manager called my TL & said he was angry with my reply just for the fact that i indicated, "She would like us to learn from this lesson."
*****WTH? WAT IS MY TL DOING? I AM JUST QUOTING WAT CUST SAID! WHY DIDN'T U EXPLAIN?
after that, before i headed home, i called cust again to apology & infm reply will be send. according to my TL, it will be vetted by my DD. fancy a DD need to do this?
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hopefully, tmr will be a better day & this case will end. else, if i kana kai dao then too bad lor.... bonus also fly away......
happening & eventful days...
earlier this wk, my sup told me that there will be a group of china ppl who will come to my workplace in around nov & i am being picked for listen-in. when i ask why am i being picked, she say i am one of the mentor! when did i became mentor w/o knowing? then i tried to say that i am uncomfty with someone next to me esp these will be future customers! heng, i managed to get away from that..
yst was a happening day man.. it was fri & i got like so many cases that are beyond my control.. there are still some case on dispute which i am not able to handle... i'm really at a loss... but after work, i dun wan to think anymore... went for shida's lesson & it was really difficult.. till now i haven do my homework.. shit...
today went sengkang compass point & singpost to post one of the DS game which i sold successfully in ebay.. think it's the easier to sell cos no advertisement needed.. lolx... i'm lazy u know? maybe not time also? lolx..
this yr taking JLPT4 but i feel like i cannot like it thrg the listening.. paper shouldn't be a problem... think i got to study even harder.. left with 2 mths le..
jen had shifted to her new place & hope she studies more often..
well usually by now i am asleep like a pig.. yet now i am waiting for my sister to come back.. she went KTV like dun wan come back lor... so tired yet can't slp yet... haiz...
yst was a happening day man.. it was fri & i got like so many cases that are beyond my control.. there are still some case on dispute which i am not able to handle... i'm really at a loss... but after work, i dun wan to think anymore... went for shida's lesson & it was really difficult.. till now i haven do my homework.. shit...
today went sengkang compass point & singpost to post one of the DS game which i sold successfully in ebay.. think it's the easier to sell cos no advertisement needed.. lolx... i'm lazy u know? maybe not time also? lolx..
this yr taking JLPT4 but i feel like i cannot like it thrg the listening.. paper shouldn't be a problem... think i got to study even harder.. left with 2 mths le..
jen had shifted to her new place & hope she studies more often..
well usually by now i am asleep like a pig.. yet now i am waiting for my sister to come back.. she went KTV like dun wan come back lor... so tired yet can't slp yet... haiz...
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